When a driver says “charging did not start,” an operator needs more than a generic error. EVCharge.mobi brings charger status, logs and session records into the same investigation, helping you establish what to check next and what evidence to send to support.
Originally published in 2025. The EVCharge.mobi workflow was updated in September 2026; the historical discussion below retains its original context.
Start with the charger, connector, time and timezone. In the CPO Portal, check connectivity and inspect Logs. For an RFID failure, compare the UID, driver's charger grant and local-user state before changing access settings.
Open Reports to see whether a session exists and which meter readings were recorded. A missing chart can mean the charger did not supply usable readings; it does not prove no electricity flowed.
Before a rollout, the Charger Compatibility Tester can collect evidence from supervised checks on a charger you are authorised to test. Use a separate test window and restore its original backend afterwards.
The troubleshooting guide and support guide explain the next steps. A support conversation can then begin with a particular connection or session instead of reconstructing the event from memory.
Consider an illustrative scenario: Friday night, rain on the forecourt, two bays lit up and three cars circling. Mara tries one app, then another. A pre‑authorisation holds €50 on her card, a second app demands a new login, the charger times out. Fifteen minutes in, she gives up. The bay works — the experience doesn’t.
Public charging fails for a handful of stubborn reasons that journalists and researchers keep documenting:
“Our data shows clear improvement in the reliability and success of public charging — a promising sign of progress.” — J.D. Power, 2025 EVX Public Charging (press)
Surveyed users cite ‘station not working’ and payment issues among top reasons for failures. — NREL reliability review (2024)
A year of coverage across broadsheets and consumer columns paints the same picture: cross‑country trips become a game of app whack‑a‑mole. One network’s app refuses a card; another demands an account before showing a tariff; a third uses an RFID that newcomers don’t carry. The result isn’t just frustration — it’s lower throughput on hardware that already exists. Every extra app, wallet, or pre‑auth is a drop‑off point that throttles utilisation.
Good news: the fix is not science fiction. It’s interoperability by default and price transparency visible before you tap Start.
1) Alliances & roaming grow up. A pan‑European alliance launched in April 2025 is knitting together 1,700 stations / 11,000 chargers in 25 countries under a “one‑account” approach. Under the hood, roaming relies on OCPI — a lingua franca between operator and app — via bilateral links or hubs.
2) Payment UX gets a blueprint. An industry‑lab consortium published payment guidelines for simpler flows: show full price up‑front, minimise pre‑authorisations, and keep a card fallback next to account starts.
3) Reliability metrics tick upward. Independent studies report fewer failed charging attempts year‑over‑year. The pain hasn’t vanished, but it’s moving in the right direction.
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