Help and support

Open the support resources configured for your portal or mobile app.

CPO Portal

If your portal host has configured a support page, open Help in the sidebar. It opens that page in the portal or in a new browser tab.

The production CPO Portal does not contain an internal ticket list. If Help is missing, ask your platform contact for the correct support channel.

Include useful details

For a charging problem, include:

• workspace name;
• charger identity;
• connector number;
• date, time, and timezone;
• session or operation ID;
• exact error;
• what you already tried.

Never include passwords, access tokens, secret keys, or full card details.

Driver support

In the mobile app, open Account > Help & Information. From there you can open the Help center, Terms and Conditions, or Privacy Policy.